About Us - Patient Satisfaction

" I am sure you will be impressed with how Copley ranks compared to other hospitals across the state and across the nation."
Melvyn Patashnick, President & CEO
Copley Health Systems

Copley is commited to being accountable to you - our community. With this in mind, we have developed an annual report on our performance for you to measure and gauge our performance. The information in these reports comes from independent third party sources and uses data from patient surveys. We have only used data that can be compared to state and national benchmarks.

Please take the time to carefully review this data and share your comments & questions with us. Our goal is to serve you and your needs as they change, the only way we can accomplish this is with your help!

Click on the links below to see the:
             
              FY09 Copley Report Card
FY08 Copley Report Card
              FY07 Copley Report Card
              FY06 Copley Report Card
              FY05 Copley Report Card
              FY04 Copley Report Card
              FY03 Copley Report Card
              FY02 Copley Report Card

Additional comparison data from the Vermont Department of Banking, Insurance, Securities and Health Care Administration (BISHCA) is available here.

Concerns may be shared in person or in writing with Copley Hospital's Quality Management Coordinator:
            Copley Health System
            528 Washington Highway
            Morrisville, VT 05661 
            Phone: (802) 888-8351
            Fax: (802) 888-8159
            e-mail: acookson at chsi.org

To share your concern with someone outside of the hospital, you may contact: 

            Board of Health
            VT Department of Health
            P.O. Box 70
            Burlington, VT 05402
            Phone: (802) 657-4220
            Toll-Free (in Vermont): 800-745-7371
           http://healthvermont.gov/hc/med_board/complaint.aspx

 
To file a complaint about a Physician or Provider:
            Board of Medical Practice
            VT Department of Health
            P.O. Box 70
           Burlington, VT 05402                                              
           Phone: (802) 657-4220
            Toll-Free (in Vermont): 800-745-7371
           http://healthvermont.gov/hc/med_board/complaint.aspx

 
To file a complaint about a Nurse or Nursing Assistants
           Secretary of State Professional Regulation 800-439-8683
            www.vtprofessionals.org

To file a complaint of abuse, neglect or exploitation:
Vermont Agency of Human Services
            VT Division of Licensing and Protection
           103 South Main Street, Ladd Hall
            Waterbury, VT 05671-2306
            Phone: (802) 241-2345
            Fax: (802) 241-2358
           Online report form to report abuse:            http://www.dail.state.vt.us/lp/aps.htm
 
Learn more about Copley Hostpital's Complaint Policy